A definition of quality that we like at Agilian is “customers come back, not products”. That’s one of our key objectives, and we have put a number of systems in place to that end.

Most of our customers have a strong focus on making reliable products — which simply means they keep ‘working’ for at least a certain length of time.

We have woven the objectives of high quality and high reliability in our R&D, NPI, and mass production processes. Read below for more details.

agilian qc inspector

Qualification and management of component suppliers

An ever-present risk is receiving substandard materials/components from suppliers. We absolutely have to prevent it in the first place where possible, and detect it & isolate it when it can’t be prevented. We do this through:

In-house testing laboratory

To ensure we receive acceptable components, and to confirm our prototypes and products are durable, we routinely conduct these tests, among others, in our own facility:

High/low temperature, high/low humidity testing

Thermal shock testing

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Battery tests

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Cable flexing

Button pressing

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Vibration testing

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Free-fall drop test and compression test

A proven New Product Introduction process

By following a proven NPI process, we eliminate the major sources of risk while bringing new products to mass production. Some of the key approaches for cutting risk are outlined below.

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Product reliability & durability

Depending on the intended use (e.g. 3 times a day, for at least 3 years) and the intended environment (e.g. outdoor environment including water splashes and -5 degC), we help our customers reach their reliability objectives.

In-house production quality control

What happens in our production facility is, and absolutely has to remain, under our control. We have adopted a series of practices that are conducive to consistent quality.

We can include our automated optical inspection station on assembly lines, or after a fabrication process (typically PCBA), so it can catch certain defects that an inspector (who costs more per minute) might not detect.

It also records the data so they can be checked later. It takes photos, analyzes them, and records them (with the serial number when there is one).

Quality management system

To support all of the above, our quality manager has implemented a quality management system and the whole company is accountable for keeping it alive. That’s a wide topic, but a few of the most important blocks are listed below.

We welcome your involvement in the supply chain

Our bill of materials is transparent to our customers. That’s part of our commitment to helping you ensure transparency and control over your supply chain. And it allows you to go and see for yourself that we rely on a solid set of suppliers.

When problems appear — and that’s pretty much inevitable when developing custom parts for new & complex products — our engineers are hard at work addressing those problems, but our customers can also send their representatives if they want to know more by themselves. This approach helps educate our customers, who are better able to see risks and avoid issues in the long run. And it removes the (very common) suspicion that “the manufacturer doesn’t tell us everything”.

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Packaging Reliability Testing

We commonly follow ISTA 2A testing principles within our warehouse facility for the packages we pack, label, and ship. You can pay for the packaging reliability testing service from us before production to validate that the packaging will protect the product adequately during transit.

Who is Agilian and how else can we help you?